Workman Bros DC Consulting
Turn your contact center into a growth engine.
BUSINESS TRANSFORMATION
We help healthcare, insurance, financial-services, and growth-focused organizations improve performance through CCaaS strategy, AI automation, workforce management, and hands-on operational transformation.
Operator-led Consulting
Strategy through Implementation
Measurable Outcomes
Built for complex customer operations
Healthcare | Insurance | Financial Services | Education | Technology
- WHERE WE CREATE IMPACT
Strategy built for the real world.
We connect executive strategy to day-to-day execution - aligning people, processes, platforms and performance around the outcomes your business actually needs.
Contact Center Transformation
Technology Strategy & Implementation
Voice of the Customer and Quality Assurance
AI & Intelligent Automation
Workforce Management
Sales Strategy and Training
Performance Metrics - OKR & KPI Review and Reporting
- PROOF OVER PROMISES
Results that reach the P&L
Technology only matters when it changes performance. Every engagement is designed around the customer and producing operational and financial improvements and measurable outcomes!
From operational resistance to measurable growth.
-SELECTED IMPACT
FEATURED TRANSFORMATION - HEALTHCARE
CCaaS Transformation Delivers 50% Growth in Revenue and EBITDA
The customer’s existing contact center platform was failing to deliver the performance, reliability, and operational capabilities needed to support continued growth. We assessed the organization’s requirements, evaluated alternative CCaaS providers, and identified a platform better aligned with its customer experience and business objectives.
We then guided the replacement and implementation of the new phone system, helping the organization transition to a more effective and scalable contact center solution. The improved technology, workflows, and operational capabilities strengthened performance across the business—contributing to a 50% increase in both revenue and EBITDA.
HEALTHCARE
Scaled a multi-market engagement center
Integrated 50 campaigns, 100s of workflows, coaching, QA, technology, and member outreach across a complex healthcare operation.
INSURANCE
Restored service-level performance
Improved forecasting, scheduling, intraday management, and operational accountability to reduce abandonment below 2% (from 10%+).
HEALTHCARE
Scaled dental practice revenue and profit by 5X
Designed CRM, telephony and systems. Trained and improved staff selection, coaching, QA, and member outreach cadences and processes.
INTERNET RETAIL SERVICES
Connected platforms to the operation
Translated requirements into practical CCaaS, CRM, reporting, automation, and adoption improvements.
-LET”S SOLVE THE RIGHT PROBLEM
Where is your contact center leaving performance on the table?
Schedule a focused conversation about your operation, technology, AI roadmap, or workforce strategy. We’ll help you identify where the greatest opportunity exists.